Services

Consulting

The gift of consulting is to tailor approaches, models, and delivery to you – the client. We offer no one method to our work. Rather, we believe in blending the scholar-practitioner approach to consulting by utilizing current research to keep you informed of the latest breakthroughs in human and organizational development. We combine this information with years of experience – both your organization and our own – to deliver to you exceptional consulting services. Our focus is about healthy groups and healthy organizations.

Consulting expertise areas

Trust – We have current research in organization and team trust that sets our approach to working with trust issues apart from other conventional approaches. We will help you understand the basis of trust, group resilience, and we will help you gain the ability to repair broken or violated trust in groups or organizations so you can operate at capacity again.

Performance – We have strong performance tools to draw from in order to support your performance strategies. Strategic planning; continuous process improvement; customer, stakeholder, and employee survey development and delivery; talent management; and performance monitoring systems (e.g. performance measures, progress tracking). We also support you in aligning organizational goals with business units and teams both within your organization and with any outside entity that needs alignment to support your performance goals. We also believe this applies to people as well – alignment is an essential component of solid performance. We are also on the faculty to deliver a Black Belt Certification course offered through the University of Washington (including LEAN, Six Sigma, and Black Belt Certification).

Organization Development – Understanding the cyclical nature of organizations and the chaotic world we live and work in, our approach to organization development is to provide you with exceptional tools, models and approaches to help your organization thrive. We draw upon a variety of frameworks to support the organization development efforts.

Team/Group Development – A real strength of our practice comes in understanding team structure, design and development. We work with executive team development, management teams, board development, and any other kind of group. We also excel at diagnosing team issues and helping to uncover the patterns that help and hinder the team’s performance. We work with teams to leverage their skills and contributions to resolve their own issues.

Change Initiatives – We understand the nature of change and have deep experience in many organizations that have navigated change. We are especially good at helping you craft an overall strategy to change; manage the transitions; prepare your employees, customers, and stakeholders; prepare your systems and processes to support the change; and put the right performance indicators in place to help you monitor the change progress. Finally, we help you put in evaluation mechanisms in place to keep your efforts focused and feedback meaningful.

Leadership – Clear leadership makes a profound difference. We are equipped with the resources to support leadership development – through coaching, training, mentoring, research, assessment, and evaluation. Wendy serves as a facilitator of leadership development that has taken her internationally to build the skills of people aiming to improve their leadership capacity.

Facilitation

We can support all levels of your facilitation needs including retreats, large-scale stakeholder involvement efforts, strategic planning, group development, organizational change, and just about anything you need that required working with an agenda and people!

Wendy is grounded in many facilitation models. She designs agendas and supports each segment with several approaches to engage participants in the process. Wendy keeps groups on task, helps them explore the issues, and utilizes her strong interpersonal skills to foster collaboration and teamwork.

Professional Development

We offer professional development work sessions. We will tailor these sessions to support your learning intentions, retreat, or other venue. See the consulting areas above or the frameworks described below as general topic areas in which professional development sessions can be created.

Speaking

Need a keynote speech to enhance your event? Wendy can motivate small to large groups on topics that are relevant and tailored to your group. She ensures the message is clear, well researched, and adds a flair of humor that keeps audiences engaged, learning and having fun.

Coaching

We support people in enhancing their personal and professional leadership skills so they can excel at work. We also have the capacity to coach people through life coaching. Wendy uses an evidence-based approach that is grounded in both sound theory and practical application. She also is certified in several instruments (e.g. Evidence-Based Coaching, Myers-Briggs Type Indicator) and adapts the coaching to each person and situation. She has a pragmatic, confidential, and genuine approach that puts clients at ease while providing them a safe environment to explore their work and life behaviors that could be enhanced to improve overall performance.

Frameworks that I systematically use and draw from while working with clients include:

Asset-based approach: Begin with the mindset that the client has capabilities; see the world through the lens of possibility rather than limited in nature.

Systems thinking: Looking at the whole, and the parts, and the connections between the parts. Informed by authors and researchers like: Oshry, Axelrod, Bennet, Anderson, O’Connor. Pegasus http://www.pegasuscom.com/systems-thinking.html has some great online sources.

Trust: Trust is foundational. It supports the resilience of relationships and whether teams and organizations can bounce back from difficulty. This became Wendy’s doctoral research and so there are many trust authors and researchers she uses to support her work. Here are just a few: Lewicki, Gibb, Bunker, Dirks, Ferrin, Kramer, Mayer, McAllister, Reina, Rudolf, Tomlinson, Schoorman.

Appreciative inquiry – AI is a process that finds the best in people and breathes life into intentionally designing a future that holds what is best for people. Here is a good website to learn more about appreciative inquiry: http://appreciativeinquiry.case.edu/

Culture – Organizations and groups have specific cultures all their own. It is interesting to learn about the shared values and norms. Culture is also made up of unwritten rules of how things happen, communication patterns, and how power is used. Edgar Schein did some outstanding work in this field. Here is a YouTube video highlighting Schein’s latest thinking on culture: http://www.youtube.com/watch?v=6ZB3jJlGWuk

Use of Self – Conscious and intentional are two main constructs in understanding Use of Self. Building awareness for the choices we make and being more intentional about those choices is an important framework for people. Charlie and Edie Seashore have spent years coaching people on Use of Self.

Triple Impact – There is an important notion that once a person is taught a new skill or recognizes that she or he impacts another – that the impact of that behavior change or skill enhancement reverberates outward to others. Thus, one person impacts the group who then impacts the larger organization. Triple impact. Edie Seashore and Michael Broom have a course and an upcoming book on this subject.

Diversity & Inclusion – Respect individual differences and similarities and honor people in a way that invokes a sense of inclusion. Powerful and paramount. Diversity and inclusion are as necessary to the success of any organization as air is to our bodies.

Positive Psychology – This is a growing field of study that focuses on strengths. It is a belief that people want to have meaning in their life and bring that belief and set of behaviors to the work environment and broader community. Authors include: Fredrickson, Seligman, and Chopra.

Baldrige – The Malcolm Baldrige National Quality Program http://www.nist.gov/baldrige/ is a framework of performance excellence that any organization can use. It covers leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. A powerful set of criteria that include assessments and tremendous potential feedback for improvement.

Servant Leadership – Inspired by Robert Greenleaf, to serve others in your organization and community first before self is being a servant leader. Leadership is more than just one person at the top – it embodies multiple layers of people understanding who they are serving and why. It is hard, selfless, and rewarding too.

Personality – Human beings are incredible puzzles. There are tools like the Myers Briggs Type Indicator (MBTI), The Enneagram, True Colors, and other personality instruments that shed light on how people work together, communicate, make decisions, and their general preferences of “being” in the world. It certainly can save time and useless miscommunication if team members had enough information about how their other teammates operated. Many groups find personality knowledge and tools extremely valuable.

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